Frequently Asked Questions
How can I get my products featured in your shop?
Give us a shout at firstname.lastname@example.org.
How do I subscribe to your emails?
Sign up for a Hot Saucery account and subscribe to our emails on our landing page. If you're logged into your Hot Saucery account, you can view and edit your email preferences from the Account Info page.
If you have any trouble, reach out to email@example.com.
How much is shipping in the U.S.?
We offer standard shipping options within the contiguous US. Costs are calculated at check-out. The majority of our products are shipped via USPS.
A rate of $20 applies to orders to Alaska or Hawaii. Express shipping is not available to either state. We also cannot ship internationally except to US Territories and P.O.Box/APO/FPO/DPO addresses.
Do you ship internationally?
At this time, no. We aim to in the future.
How long will it take for my order to arrive?
You’ll receive an email with tracking information within 2 hours of shipment. Once a package is on its way to you via standard shipping, it will typically arrive within 1 to 5 business days.
What is your policy on returns?
Hot Saucery accepts returns on products (for store credit, minus the cost of return shipping) within 7 days of delivery. Just keep these guidelines in mind:
- Your item must be unused and in its original packaging.
- To get your return label, simply reach out to firstname.lastname@example.org and we’ll send you one right away.
- If an item is damaged, please shoot us an email with photos so we can take care of it (and let our merchants know).
What if I've received a damaged item?
Please contact us within 7 days of receiving your order at email@example.com. Include your name, order number, and photos of the damage.
How do you calculate sales tax?
Taxes are based on your order's delivery address, and whether that address is in a state that has sales taxes. If taxes are charged, they're based on a total calculation for all of the items in your order (including any shipping surcharges).
Which payment methods do you accept?
We accept Visa and Mastercard debit and credit cards issued by U.S. banks, as well as American Express and Discover.